:root{--bg-app: #0b1426;--bg-panel: #101e36;--bg-panel-hover: #1a2a48;--bg-elev: #16243f;--border: #1f3357;--border-strong: #2a4571;--text: #e8eefb;--text-dim: #8aa0c8;--text-faint: #5e7396;--accent: #3fb4ff;--accent-2: #5eead4;--warn: #f59e0b;--danger: #ef4444;--green: #10b981}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:Inter,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;background:var(--bg-app);color:var(--text);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased}button{font-family:inherit;cursor:pointer;background:transparent;border:0;color:inherit}input,select{font-family:inherit;background:var(--bg-elev);color:var(--text);border:1px solid var(--border);border-radius:6px;padding:7px 10px;font-size:13px;outline:none}input:focus,select:focus{border-color:var(--accent)}.app{display:grid;grid-template-rows:auto 1fr;height:100vh}.topbar{display:flex;align-items:center;gap:24px;padding:12px 20px;background:linear-gradient(180deg,#0e1c33,#0b1426);border-bottom:1px solid var(--border)}.brand{display:flex;align-items:center;gap:12px}.brand-mark{width:36px;height:36px;border-radius:8px;background:linear-gradient(135deg,#3fb4ff,#5eead4);display:flex;align-items:center;justify-content:center;font-weight:700;color:#0b1426;font-size:18px}.brand-text{display:flex;flex-direction:column}.brand-title{font-weight:600;font-size:15px;letter-spacing:.2px}.brand-subtitle{font-size:11px;color:var(--text-dim)}.channel-info{display:flex;flex-direction:column;margin-left:16px;padding-left:16px;border-left:1px solid var(--border)}.channel-info .label{font-size:10px;color:var(--text-faint);text-transform:uppercase;letter-spacing:.6px}.channel-info .value{font-size:13px;font-weight:500}.topbar-stats{display:flex;gap:10px;margin-left:auto}.stat{background:var(--bg-panel);border:1px solid var(--border);border-radius:8px;padding:6px 12px;display:flex;flex-direction:column;min-width:80px}.stat .stat-label{font-size:10px;color:var(--text-faint);text-transform:uppercase;letter-spacing:.6px}.stat .stat-value{font-size:16px;font-weight:700}.stat.stat-manual .stat-value{color:var(--accent)}.stat.stat-aguardando .stat-value{color:var(--warn)}.stat.stat-finalizado .stat-value{color:var(--green)}.main{display:grid;grid-template-columns:380px 1fr;overflow:hidden}.sidebar{background:var(--bg-panel);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}.sidebar-filters{padding:12px;display:flex;flex-direction:column;gap:8px;border-bottom:1px solid var(--border)}.sidebar-filters .row{display:flex;gap:8px}.sidebar-filters select{flex:1}.sidebar-list{flex:1;overflow-y:auto}.sidebar-list::-webkit-scrollbar{width:8px}.sidebar-list::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:4px}.sidebar-foot{padding:10px 12px;border-top:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;font-size:12px;color:var(--text-dim)}.sidebar-foot button{border:1px solid var(--border-strong);border-radius:6px;padding:5px 11px;color:var(--text);font-size:12px}.sidebar-foot button:hover{background:var(--bg-elev)}.sidebar-foot button:disabled{opacity:.4;cursor:not-allowed}.chat-item{display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid rgba(31,51,87,.5);cursor:pointer;transition:background .12s}.chat-item:hover{background:var(--bg-panel-hover)}.chat-item.active{background:linear-gradient(90deg,var(--bg-elev) 0%,var(--bg-panel-hover) 100%);border-left:3px solid var(--accent);padding-left:11px}.chat-item .avatar{width:42px;height:42px;border-radius:50%;background:var(--bg-elev);display:flex;align-items:center;justify-content:center;font-weight:600;color:var(--text-dim);flex-shrink:0;border:1px solid var(--border);text-transform:uppercase}.chat-item .body{flex:1;min-width:0}.chat-item .name-row{display:flex;justify-content:space-between;gap:6px;align-items:baseline}.chat-item .name{font-weight:600;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-item .time{font-size:11px;color:var(--text-faint);flex-shrink:0}.chat-item .preview{font-size:12.5px;color:var(--text-dim);margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:flex;gap:6px;align-items:center}.chat-item .badge-unread{background:var(--accent);color:#0b1426;font-size:10px;font-weight:700;border-radius:9px;padding:1px 7px;margin-left:auto;flex-shrink:0}.chat-item .meta-row{display:flex;gap:8px;margin-top:4px;font-size:11px;color:var(--text-faint)}.tag-sector{background:#3fb4ff1f;color:var(--accent);padding:1px 8px;border-radius:10px;font-size:10.5px;font-weight:500}.tag-user{background:#5eead41a;color:var(--accent-2);padding:1px 8px;border-radius:10px;font-size:10.5px;font-weight:500}.detail{display:flex;flex-direction:column;overflow:hidden;background:var(--bg-app)}.detail-empty{margin:auto;color:var(--text-faint);text-align:center;padding:40px}.detail-empty .icon{font-size:64px;margin-bottom:12px;opacity:.4}.detail-empty h3{font-weight:500;color:var(--text-dim);margin:8px 0}.detail-header{padding:14px 20px;background:var(--bg-panel);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:14px}.detail-header .avatar{width:48px;height:48px;border-radius:50%;background:var(--bg-elev);display:flex;align-items:center;justify-content:center;font-weight:600;color:var(--text);border:1px solid var(--border-strong);text-transform:uppercase}.detail-header .header-body{flex:1;min-width:0}.detail-header .name{font-size:17px;font-weight:600}.detail-header .sub{font-size:12.5px;color:var(--text-dim);margin-top:2px}.detail-header .header-aside{display:flex;flex-direction:column;align-items:flex-end;gap:4px;font-size:12px}.detail-header .protocol{font-family:Courier New,monospace;color:var(--text-dim)}.detail-info-bar{padding:10px 20px;background:var(--bg-elev);border-bottom:1px solid var(--border);display:flex;flex-wrap:wrap;gap:16px;font-size:12px}.detail-info-bar .item{display:flex;flex-direction:column}.detail-info-bar .k{font-size:10px;color:var(--text-faint);text-transform:uppercase;letter-spacing:.6px}.detail-info-bar .v{font-size:12.5px;font-weight:500}.messages{flex:1;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:10px;background:radial-gradient(circle at 30% 20%,rgba(63,180,255,.04) 0%,transparent 50%),radial-gradient(circle at 70% 80%,rgba(94,234,212,.03) 0%,transparent 50%),var(--bg-app)}.messages::-webkit-scrollbar{width:8px}.messages::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:4px}.msg{max-width:70%;padding:9px 13px;border-radius:12px;font-size:13.5px;line-height:1.45;word-wrap:break-word;position:relative}.msg.in{align-self:flex-start;background:var(--bg-panel);border:1px solid var(--border);border-top-left-radius:4px}.msg.out{align-self:flex-end;background:linear-gradient(135deg,#1d3a6c,#16284f);border:1px solid #2c4f8b;border-top-right-radius:4px}.msg .sender{font-size:11px;font-weight:600;color:var(--accent-2);margin-bottom:4px}.msg.out .sender{color:var(--accent)}.msg .text{white-space:pre-wrap}.msg .time{font-size:10.5px;color:var(--text-faint);margin-top:4px;text-align:right}.msg.private{background:#f59e0b14;border-color:#f59e0b4d;align-self:center;max-width:60%;font-style:italic}.msg.private .sender{color:var(--warn)}.msg.system{align-self:center;max-width:65%;background:transparent;border:1px dashed var(--border-strong);color:var(--text-dim);font-size:11.5px;text-align:center;padding:6px 12px}.msg.system .time{text-align:center;margin-top:2px}.msg.deleted .text{color:var(--text-faint)}.msg-tag{margin-left:6px;font-size:10.5px;background:#ffffff0f;padding:1px 6px;border-radius:8px;color:var(--text-dim);font-weight:400}.msg-media-link{display:block;line-height:0;margin:4px 0}.msg-media-img{max-width:320px;max-height:360px;border-radius:8px;cursor:zoom-in;display:block;background:var(--bg-elev);border:1px solid var(--border)}.msg-media-video{max-width:360px;border-radius:8px;margin:4px 0;background:#000}.msg-media-audio{display:block;margin:4px 0;width:280px;filter:invert(.9) hue-rotate(180deg);border-radius:20px}.msg-media-doc{display:flex;align-items:center;gap:8px;margin:4px 0;padding:8px 12px;background:var(--bg-elev);border:1px solid var(--border);border-radius:8px;color:var(--text);text-decoration:none;font-size:12.5px}.msg-media-doc:hover{background:var(--bg-panel-hover)}.msg-media-doc small{color:var(--text-faint);margin-left:auto;font-size:10.5px}.msg-media-doc span{max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.msg-vcards{display:flex;flex-direction:column;gap:4px;margin:4px 0}.msg-vcard{background:var(--bg-elev);border:1px solid var(--border);border-radius:8px;padding:8px 12px;font-size:12.5px}.msg-vcard b{display:block;margin-bottom:2px}.msg-vcard small{display:block;color:var(--text-dim);font-size:11.5px}.chat-item .badge-mega{display:inline-flex;align-items:center;gap:3px;background:linear-gradient(135deg,#10b981,#047857);color:#fff;padding:1px 7px;border-radius:9px;font-size:10px;font-weight:600;letter-spacing:.3px;margin-right:4px}.btn-agente-mega{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;background:linear-gradient(135deg,#10b981,#047857);color:#fff;border-radius:8px;font-size:12.5px;font-weight:500;transition:transform .1s;border:1px solid transparent}.btn-agente-mega:hover{transform:translateY(-1px)}.btn-agente-mega .badge-id{font-family:Courier 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#0009;max-height:88vh;overflow:hidden;position:relative;display:flex;flex-direction:column}.agente-modal{width:900px;max-width:96vw}.modal-close{position:absolute;top:12px;right:12px;width:30px;height:30px;border-radius:50%;background:var(--bg-elev);color:var(--text-dim);display:flex;align-items:center;justify-content:center;font-size:13px;cursor:pointer;z-index:2}.modal-close:hover{color:var(--danger);background:var(--bg-panel-hover)}.modal-err{padding:30px;color:var(--danger);text-align:center}.agente-header{display:flex;align-items:center;gap:16px;padding:20px 24px;border-bottom:1px solid var(--border);background:linear-gradient(135deg,rgba(16,185,129,.08) 0%,transparent 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transparent;background:transparent}.agente-tab:hover{color:var(--text)}.agente-tab.active{color:var(--accent);border-bottom-color:var(--accent);font-weight:500}.agente-modal-body{padding:16px 20px 20px;overflow-y:auto;flex:1}.agente-modal-body::-webkit-scrollbar{width:8px}.agente-modal-body::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:4px}.agente-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.agente-section{background:var(--bg-elev);border:1px solid var(--border);border-radius:8px;padding:12px 14px}.agente-section.card-wide{grid-column:1 / -1}.agente-section h4{margin:0 0 8px;font-size:12.5px;font-weight:600;color:var(--accent-2);text-transform:uppercase;letter-spacing:.5px}.kv{display:flex;padding:4px 0;border-bottom:1px solid rgba(31,51,87,.4);font-size:12.5px}.kv:last-child{border-bottom:0}.kv-k{color:var(--text-faint);min-width:140px;padding-right:8px;font-size:11.5px}.kv-v{flex:1;color:var(--text);word-break:break-word}.kv-v.mono{font-family:Courier New,monospace}.tel-list{list-style:none;padding:0;margin:0}.tel-list li{display:flex;align-items:center;gap:8px;padding:5px 0;font-size:13px}.tag-pill{background:#3fb4ff1f;color:var(--accent);padding:2px 9px;border-radius:10px;font-size:10.5px;font-weight:500;min-width:70px;text-align:center}.mono{font-family:Courier New,monospace}.agente-table{width:100%;border-collapse:collapse;font-size:12.5px}.agente-table th{text-align:left;padding:6px 8px;border-bottom:1px solid var(--border-strong);font-weight:600;font-size:11px;color:var(--text-faint);text-transform:uppercase;letter-spacing:.5px}.agente-table td{padding:6px 8px;border-bottom:1px solid rgba(31,51,87,.5)}.agente-table tr:hover td{background:#3fb4ff0a}.status-pill{padding:1px 8px;border-radius:9px;font-size:10.5px;font-weight:600}.status-pill.st-A{background:#10b98126;color:var(--green)}.status-pill.st-I{background:#5e719640;color:var(--text-dim)}.status-pill.st-B{background:#ef444426;color:var(--danger)}.status-pill.orc-AB{background:#3fb4ff2e;color:var(--accent)}.status-pill.orc-CA{background:#5e719633;color:var(--text-dim)}.orc-summary{display:flex;gap:18px;padding:8px 0 10px;font-size:12.5px;color:var(--text-dim);border-bottom:1px solid var(--border);margin-bottom:8px;flex-wrap:wrap}.orc-summary b{color:var(--text);margin-left:4px}.orc-row td{vertical-align:middle}.orc-toggle{width:22px;height:22px;border-radius:4px;background:var(--bg-panel);color:var(--text-dim);font-size:11px;border:1px solid var(--border)}.orc-toggle:hover{background:var(--bg-panel-hover);color:var(--text)}.orc-expand>td{padding:10px 12px!important;background:#3fb4ff0a;border-left:3px solid var(--accent)}.orc-itens 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16px;display:flex;flex-direction:column}.kpi-label{font-size:11px;color:var(--text-faint);text-transform:uppercase;letter-spacing:.6px;margin-bottom:4px}.kpi-value{font-size:26px;font-weight:700;color:var(--text)}.kpi-accent .kpi-value{color:var(--accent)}.kpi-warn .kpi-value{color:var(--warn)}.kpi-green .kpi-value{color:var(--green)}@media(max-width:720px){.kpi-grid{grid-template-columns:repeat(2,1fr)}}.bar-list{list-style:none;padding:0;margin:0}.bar-list li{margin-bottom:8px}.bar-row{display:flex;justify-content:space-between;align-items:baseline;font-size:12.5px}.bar-label{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:80%}.bar-qtd{color:var(--text-dim);font-weight:600;font-size:12px}.bar-track{height:7px;background:var(--bg-elev);border-radius:4px;margin-top:4px;overflow:hidden}.bar-fill{height:100%;border-radius:4px;transition:width .4s}.bar-accent{background:linear-gradient(90deg,#3fb4ff,#1d8fdb)}.bar-accent-2{background:linear-gradient(90deg,#5eead4,#2cb39b)}.bar-green{background:linear-gradient(90deg,#10b981,#047857)}.bar-warn{background:linear-gradient(90deg,#f59e0b,#c2710d)}.hour-chart{display:flex;align-items:flex-end;gap:4px;height:110px;padding:4px 0}.hour-col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%}.hour-bar{width:100%;background:linear-gradient(180deg,#3fb4ff,#1d8fdb);border-radius:2px 2px 0 0;min-height:2px;transition:opacity .2s}.hour-bar:hover{opacity:.8}.hour-bar-pico{background:linear-gradient(180deg,#f59e0b,#c2710d)}.hour-label{font-size:10px;color:var(--text-faint);margin-top:3px}.chat-list-resumo{list-style:none;padding:0;margin:0}.chat-list-resumo li{padding:9px 12px;border-radius:6px;background:var(--bg-elev);margin-bottom:6px;border-left:3px solid transparent}.chat-list-resumo.highlight-accent li{border-left-color:var(--accent)}.chat-list-resumo.highlight-warn li{border-left-color:var(--warn)}.chat-list-resumo.highlight-danger li{border-left-color:var(--danger)}.chat-list-head{display:flex;justify-content:space-between;align-items:baseline;gap:8px;font-size:13px}.protocol-small{font-family:Courier New,monospace;font-size:11px;color:var(--text-faint)}.chat-preview-small{font-size:12px;color:var(--text-dim);margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kw{color:var(--accent-2);font-weight:500}.resumo-tabs-inline{display:flex;gap:18px;font-size:12.5px;margin-bottom:10px;padding:8px 0;border-bottom:1px solid var(--border)}.resumo-tabs-inline b{color:var(--accent)}.recorrentes-list{list-style:none;padding:0;margin:0}.recorrentes-list li{padding:8px 10px;background:var(--bg-elev);border-radius:6px;margin-bottom:6px}.recor-head{display:flex;justify-content:space-between;align-items:baseline}.badge-pill{background:#5eead426;color:var(--accent-2);padding:2px 9px;border-radius:10px;font-size:11px;font-weight:600}.tags-list{list-style:none;padding:0;margin:0;display:flex;flex-wrap:wrap;gap:6px}.tags-list li{display:inline-flex;align-items:center;gap:6px;background:var(--bg-elev);border:1px solid var(--border);padding:4px 10px;border-radius:12px;font-size:12px}.tags-list li b{color:var(--accent);font-weight:600}.loading{display:flex;align-items:center;justify-content:center;padding:40px;color:var(--text-dim);font-size:13px}.spinner{width:16px;height:16px;border:2px solid var(--border-strong);border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite;margin-right:10px}@keyframes spin{to{transform:rotate(360deg)}}.resumo-card.card-ia{background:linear-gradient(135deg,#7850dc1a,#3c78dc0f);border-color:#7850dc59}.ia-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.btn-ia{background:linear-gradient(135deg,#7c5cff,#5b8def);color:#fff;border:0;padding:8px 16px;border-radius:8px;font-size:13px;font-weight:600;cursor:pointer;transition:transform .1s,box-shadow .1s}.btn-ia:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 12px #7850dc66}.btn-ia:disabled{opacity:.6;cursor:not-allowed}.ia-err{margin-top:10px;padding:10px 12px;border-radius:8px;background:#dc32321f;color:#ff7b7b;border:1px solid rgba(220,50,50,.35);font-size:13px}.ia-content{margin-top:12px}.ia-narrativa{font-size:14px;line-height:1.55}.ia-narrativa .ia-h{margin:14px 0 6px;font-size:14px;font-weight:700;color:#c7b6ff;letter-spacing:.2px}.ia-narrativa .ia-h:first-child{margin-top:0}.ia-narrativa .ia-p{margin:6px 0}.ia-narrativa .ia-list{margin:4px 0 10px;padding-left:20px}.ia-narrativa .ia-list li{margin:4px 0}.ia-foot{margin-top:12px;padding-top:8px;border-top:1px solid var(--border);font-family:ui-monospace,SF Mono,Menlo,monospace}